Revenue Cycle Management - Key Benefits:
Individual Account Executive
Each Client is assigned their own account executive. This gives your staff the security and comfort of dealing with the same representative who is uniquely familiar with your practice. And yes, each account representative has a backup.
No Recorded Voice prompts
All calls are answered personally. Does anyone want to go through the labyrinth of touchtone choices, only to be left on hold, disconnected, or worse, left with an unresolved billing inquiry. We never use electronic voice prompts during regular business hours. When a patient calls they speak directly with an account representative. Questions are answered courteously, and all efforts are made to expedite a settlement. Patient privacy and support are never compromised.
24 Hour Claim Processing
When claims are received in our office, they are processed within 24 hours. Whether you use paper to submit your receivables or our unique Palm/PDA electronic billing application, our goal is lightening fast data entry and bill submissions.
Electronic Claims Submissions
We daily submits your claims electronically to Medicare, Medicaid, BCBS and all commercial carriers. Once we receive your data, your account representative checks for errors, makes corrections if necessary, and submits the claims.
Claims Follow-up
We aggressively follow-up on all claims. In addition to your individual account executive that deals with carriers and patients, we have follow-up specialists that assist in calling patients to deal with outstanding balances. We know that we don’t get paid unless you get paid.
Advantages:
- You will notice Increase in Cash Flow.
- Practice Analysis and Consulting Services as an Integral Component of Our Services.
- Save the High Cost of Equipment and Software.
- You will avoid Rapidly Changing Technology Translates into Extra Expenses to Keep Updated.
- Reduce Staff Size and Employees Expenses.
- Eliminate Sick Pay, Vacation Pay, Insurance Benefits, Workers’ Compensation, etc.
- Eliminate Costly and Unproductive Training Periods.
- Reduce Call Volume.
- Your Staff Can Focus on Patient Care Instead of Phone Calls and Paperwork.
- Reduction of Non-Productive Time.
- No Cash-Flow Interruptions due to Staff Turnover.
- Reduce costs: Postage, Supplies, Forms, Computers, Software, etc.
- Increase your office space by not having to have a “non-medical” business office.
- Reduce Records Storage.
- Get Detailed Reports.
- The Hidden Cost of “Lost” Claims Because Someone Simply Didn’t Know The Next Step to Take.
- Eliminate Provider/Patient Payment Discussion.
Remember: if you don’t get paid, we don’t get paid. It is in our mutual benefit to collect the full reimbursement for services rendered.
